General Conditions

This text applies to any purchase from Purpol Gems preloved section.

For diamond purchases, the terms and conditions of Diamond House CVBA Belgium, Diamond House Jewellery Ltd UK, Diamond House Jewellery BVBA Belgium, Fortrez, and all their related websites. (From here on named DH+) will apply – see https://www.diamondhousejewellery.com/jewellery/conditions/1/

Payment Methods

Methods of payment accepted for proved items include PayPal

Pricing error

Despite our best efforts some items on our website may be mispriced in error. We will not honour typographical or calculation errors. Should an error be discovered as your order is processed we will notify you immediately upon its discovery.

Returns & Refunds

When does the 14-DAY RETURN POLICY apply?

In compliance with EU law (applicable to consumers only), any item that was sold outside one of our offices or on-line, can be returned within 14 days after taking delivery of the order in its original and undamaged condition.

The aforementioned right of withdrawal does not apply to the sale of goods that are not distance contracts or that have been concluded at our office or at our affiliated offices.

When an item does not originate from our on-hand inventory but has been special ordered, it will be subject to a 25% restocking fee upon return.

Follow this simple three-step process to return :

Step One:

Use the contact details in the ‘Contact Details’ section to obtain a Return Code [RC]. Write this code on the return form that accompanied your original invoice and attach this form to the outside of the box you are returning.

Step Two:

Place all the original packaging in the box, including the appraisal and any certification in it’s original and undamaged state. (The certificate carries a £ 250 replacement fee.)

Step Three:

Return via the appropriate carrier. To determine the appropriate carrier, look on your invoice. Be sure to ship your item fully insured, and request a return receipt to ensure your shipment is tracked.

Once your return is received, our Customer Service Department will review it. You will receive notification regarding your return or exchange within five days.

Any unauthorised, improperly packaged, or non-insured packages will be returned to sender. Items that show signs of wear or have been resized, engraved, altered, or damaged in any way cannot be accepted for return.

Within 30 days of our receiving and inspecting your returned product according to the above guidelines, you can expect a refund in the same form of payment originally used for purchase. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

If you have any questions about our return procedure, please don’t hesitate to contact us.

Purpol Gems will not be responsible for losses or damage of return shipments.

The English text shall be deemed to be the original authentic and valid text and the tenor and meaning of its content shall prevail.

The legal relations between Purpol Gems Trading as Purpol Marketing Limited and the principal shall be governed exclusively by UK law. In the event of dispute, the courts of the UK shall have the exclusive jurisdiction.

The location for payment of the indebtedness assumed by the principal shall be at the offices of Purpol Gems trading as Purpol Marketing Limited.

Any possible total or partial invalidity or nullity of one or several clauses in the present general terms and conditions shall not affect in any wise the validity of the other clauses or the remaining aspects.

Non-Refundable Items

Purpol Gems does not accept returns on custom or bespoke items.

Jewellery items and gemstones carrying engravings or inscriptions other than trademarks, grading report numbers or materials content are not refundable.

Damaged items, or items that have been worked on by an outside jeweller, are not refundable.

All items reported to us after the 14 day inspect and return period are considered final and no longer refundable.

Return Procedure for diamond jewellery